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How payung77 Handles Your Personal Data

This page tells you exactly what information we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet info handled securelyNo data sold to third partiesYou can request your data anytimeApplies to all Indonesia-eligible accounts
payung77 How payung77 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across all pages, including checkout flows for DANA, OVO and GoPay. Your payment credentials never touch our servers directly — transactions are processed through the payment rail's own secure environment. Here is what that means for your account day to day.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. No advertising cookies track your activity across other sites.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what is required for financial record-keeping, then permanently delete the remainder.

Account Security

Login attempts trigger OTP verification to your registered phone number. If we detect a new device or unusual location, an additional confirmation step is required before access is granted.

Data Access Requests

You can ask us what data we hold on you at any time. Contact support via live chat or email with your account details and we will provide a copy within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data — what we hold, how it's used, or how to request a correction — our support team handles privacy queries directly. You do not need a lawyer to ask us anything on this page.

Team online

Live Chat

Open the chat widget from any page on payung77. Our team picks up privacy and account-data queries and routes them to the right person without delay.

Email Support

Send your data request or privacy question to our support email. Include your registered account name so we can locate your record and respond accurately.

Account Help Page

Log in to your account, go to Account Settings, and use the Help section to submit a data-access or data-deletion request directly tied to your profile.

Common Questions About Your Privacy on payung77

Real questions from account holders about data, cookies, wallet info and how to make changes.

We collect your name, email, phone number and your chosen payment method — DANA, OVO or GoPay. This is the minimum needed to verify your identity and process your transactions.

We share only the data required to complete your payment with the relevant payment processor. We never sell wallet data to advertisers or unrelated third parties under any circumstances.

Yes. Contact us via live chat or support email with your registered account name. We will locate your record and provide a summary of the data we currently hold.

Submit a deletion request through Account Settings or by emailing support. We will remove non-essential data promptly and retain only what is required for legal and financial record-keeping.

We use session and preference cookies only — no cross-site advertising trackers. You can adjust cookie permissions in your browser settings, though turning off session cookies may affect your login flow.

Every login triggers OTP verification to your registered number. New devices or unfamiliar access patterns require a second confirmation step before your account and wallet data become accessible.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.